Privacy Policy

Who we are

Arden Wellness Hub is a functional movement studio based in Knowle, Solihull. This privacy policy explains how we collect, use and look after your personal data when you use our website, contact us, or book classes and memberships with us.

What information we collect

We may collect the following information:

• Contact form details: your name, email address and message when you send an enquiry through our website.
• Booking information: name, email address, payment and attendance details when you book classes or memberships through our booking partner, TeamUp.
• Health questionnaire: when you join, we ask for a basic health questionnaire covering relevant medical history, injuries, fitness experience and any conditions that might affect your safe participation in classes. This may include information about your physical and mental health.
• Website usage: basic technical data such as your IP address and browser type, collected through our hosting and analytics providers.

How we use your information

We use your personal data to:

• Respond to your enquiries and provide customer support.
• Manage your class bookings, memberships and payments.
• Send you booking confirmations, reminders and important updates about classes.
• Review your health questionnaire to make sure classes are safe and suitable for you, and to adapt sessions where needed.
• Improve our website and services.
• Comply with legal and regulatory obligations.

Legal basis for processing

We process your personal data on the basis of:

• Contract: where processing is necessary to fulfil your class bookings or membership.
• Legitimate interests: to respond to enquiries and run our studio efficiently.
• Consent: where you have explicitly agreed, for example to receive marketing communications.
• Explicit consent (health data): we process information from your health questionnaire only with your explicit consent, because it is necessary to keep you safe during classes and tailor our instruction to your needs.
• Legal obligation: where we are required to keep records by law.

Who we share your data with

We do not sell your personal data. We only share it with trusted service providers who help us run the studio and website:

• TeamUp: our class booking and membership management provider.
• Lovable Cloud: the secure cloud backend and database that stores contact form submissions and powers the website.
• Payment processors: to process your membership and class payments securely.

All providers are required to keep your data secure and only use it for the purposes we specify.

How long we keep your data

We keep your personal data only for as long as necessary. Contact form enquiries are typically kept for up to 12 months. Booking and membership records are kept for as long as required by law, including accounting and tax regulations. Health questionnaires are kept while you are an active member and are securely deleted shortly after your membership ends, unless we are required to keep them for legal, insurance or safety reasons.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where we rely on it.

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses essential cookies needed for the site to function. We do not use non-essential tracking or advertising cookies unless you explicitly consent to them.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: